Privacy Policy

1. Overview & Scope

This Privacy Policy applies to all users of the SEO9ine Multi-Vendor Platform available at www.seo9ine.com and our mobile applications. By using our platform, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable data protection laws including the Information Technology Act, 2000 and relevant rules.

2. Information We Collect

We collect different types of information to provide and improve our services:

• Personal Information: Full name, email address, phone number, shipping/billing addresses, date of birth (optional), gender (optional).
• Account Information: Username, password, profile picture, preferences, saved addresses, wish lists, order history.
• Business Information (Vendors): Company name, GSTIN, business address, bank account details, business documents.
• Payment Information: Credit/debit card details, UPI IDs, wallet information (processed securely via payment gateways, not stored by us).
• Technical Information: IP address, browser type, device information, operating system, pages visited, time spent, clickstream data.
• Communication Data: Customer support queries, chat logs, email correspondence, feedback, and reviews.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Process orders, manage accounts, provide customer support, and facilitate transactions.
• Platform Improvement: Analyze usage patterns, optimize performance, develop new features, and personalize user experience.
• Communication: Send order confirmations, shipping updates, service announcements, and promotional offers (with consent).
• Security: Detect and prevent fraud, verify identities, and protect against unauthorized access.
• Legal Compliance: Fulfill legal obligations, respond to court orders, and cooperate with regulatory authorities.
• Business Operations: Conduct research, generate analytics, and improve business processes.

4. Data Sharing & Disclosure

We do not sell your personal data to third parties. However, we may share information with:

• Service Providers: Payment processors, logistics partners, cloud hosting services, email service providers, analytics tools.
• Business Partners: Vendors on our platform (only information necessary for order fulfillment).
• Legal Authorities: When required by law, to protect our rights, or to prevent illegal activities.
• Corporate Transactions: In case of mergers, acquisitions, or asset sales (with proper confidentiality agreements).
• With Your Consent: When you explicitly agree to share information with specific third parties.

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login sessions.
• Analyze traffic and user behavior to improve our platform.
• Deliver targeted advertisements (with consent).
• Enable social media features and integrations.

Cookie Control: You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.

We also use analytics tools (like Google Analytics) to understand platform usage. These tools may collect information about your visit, but this data is aggregated and anonymized.

6. Data Security Measures

We implement robust security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit, AES-256 encryption for data at rest.
• Access Control: Role-based access, multi-factor authentication, regular security audits.
• Network Security: Firewalls, intrusion detection systems, DDoS protection.
• Regular Updates: Security patches, vulnerability assessments, penetration testing.
• Employee Training: Regular data protection training for all staff.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to implementing industry-standard protections.

7. Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing of your data for specific purposes.
• Marketing Preferences: Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

8. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date.
• Sending email notifications to registered users for significant changes.
• Displaying prominent notices on our platform for major updates.

We encourage you to review this policy periodically. Continued use of our platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: